Wi-Fi Connection Troubleshooting

Wi-Fi Connection Troubleshooting

When to Use

  • Cannot connect to Wi-Fi

  • Frequent disconnects

  • Slow wireless speed

Troubleshooting Steps

  1. Restart your device

  2. Toggle Wi-Fi off and on

  3. Confirm correct network and password

  4. Restart router (home users)

  5. Move closer to access point

Advanced Checks

  • Forget and re-add the network

  • Check airplane mode

  • Update Wi-Fi drivers

When to Contact IT

  • Corporate Wi-Fi not accessible

  • VPN fails after Wi-Fi connection

  • Issue affects multiple users

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